Head of Customer Experience

Designing and implementing the strategy and process of the Customer Experience for Gay Games 11 Hong Kong (GGHK)

Head of Customer Experience
Arts & Culture
Gender Equality

Posted almost 2 years ago. Application closed.

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Project Details

What we need
  • Define and continue to develop the customer experience journey and process
  • Work with the business teams to populate and manage our knowledge base and web page frequently asked questions (FAQ), for internal and external users
  • Proactively work with PR/Media teams to provide input and content for communication updates (newsletter, social media) with frequently asked questions (FAQ)
  • Define and revise standard operating procedures and standards and update the Customer Experience handbook
  • Provide regular updates/reports to Management teams and voice of the customer feedback
  • Volunteers who have 1-2 full days of availability (either weekday or weekends) will be preferred
  • There will be a bi-weekly meeting that is hosted outside of working hours (1-2 hours), and other tasks can be completed in one's own time

Gay Games 11 Hong Kong (GGHK) is a multi-sports, arts & culture international event with up to 12,000 participants and 75,000 spectators. We invite you to join a world-class professional team of volunteers and be part of making history in Hong Kong and Asia by bringing to life this event to be held in Hong Kong in November 2023.

What we have

A group of talented volunteers from different industries will be working alongside with you!

Why this is important

This volunteer will lead the delivery of customer experience/service which provide world-class service to the participants and guests.

Project Period

30 May 2022 - 30 Nov 2023



Team Project

You’ll be working with other awesome volunteers.



10 hours per week

  • Event Production
  • Communication
  • Project Management
  • Customer Service
  • English

About the Organization

Gay Games 11



Arts & Culture
Gender Equality
What we do

Gay Games 11 Hong Kong 2023’s (GGHK) unique combination of sport, arts, culture, fun and community brings together diverse groups of people to experience moments of joy. It will create unity and positive attitudes that will last a lifetime in Hong Kong, Asia and beyond under our tagline “Unity In Diversity”. GGHK will take place on 3-11 November 2023, first time in Asia. We are expecting 12,000 participants, 75,000 spectators and 3,000 volunteers from 100 countries. There are 36 sporting events planned including new events Dragon Boat Racing, Dodgeball, eSports, and Trail Running, Opening & Closing Ceremonies, Festival Village, and Arts & Culture events with daily performances, a Gala Concert, LGBTQ+ art exhibitions, and a variety of events to celebrate the 40th anniversary of the Gay Games. Everyone is welcome to participate regardless of ethnicity, religion, age, sexual orientation, gender identity, ability, or background.

Head of Customer Experience

10 hours per week, over 1 year

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