Alana H. is volunteering as Head of Customer Experience for Gay Games 11
Gay Games 11 Hong Kong 2023’s (GGHK) unique combination of sport, arts, culture, fun and community brings together diverse groups of people to experience moments of joy. It will create unity and positive attitudes that will last a lifetime in Hong Kong, Asia and beyond under our tagline “Unity In Diversity”. GGHK will take place on 3-11 November 2023, first time in Asia. We are expecting 12,000 participants, 75,000 spectators and 3,000 volunteers from 100 countries. There are 36 sporting events planned including new events Dragon Boat Racing, Dodgeball, eSports, and Trail Running, Opening & Closing Ceremonies, Festival Village, and Arts & Culture events with daily performances, a Gala Concert, LGBTQ+ art exhibitions, and a variety of events to celebrate the 40th anniversary of the Gay Games. Everyone is welcome to participate regardless of ethnicity, religion, age, sexual orientation, gender identity, ability, or background.
21 Jun 2022
624
volunteer hours completed
I was a Global Logistics and Supply Chain Services professional, holding key positions as the Asia Pacific regional manager in Customer Service, Global Logistics and Supply Chain. In my 30 years career, I have developed solid operational and managerial skills in project management, business process design, improvement and management, training and change management. I retired in 2019 and like to devote myself in volunteer works to support NGOs to help the youth, minority and under privileged groups. I was an English tutor in Books and Beyond teaching Listening skills for P6 students since 2021. I was also the Customer Experience Lead in Gay Game Hong Kong supporting the NGO to deliver the Sport games for over 2,500 participants over these 9 days global events for 18 games in Nov 2023. These volunteer works provide me an opportunity to contribute to the society with the skills, experiences and resource I have. I love the interactions with the society and minority groups while enhancing my own personal well beings. Hope I can join your team or projects to deliver the mission and value of the NGO.
Designing and implementing the strategy and process of the Customer Experience for Gay Games 11 Hong Kong (GGHK) (Head of Customer Experience project)
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