Emotional Support Hotline Volunteers

Help with answering calls from help seekers (training sessions provided)

Project Details

What we need

  • Attendance for volunteer basic training (online) and advance training is required (Training timetable TBC)
  • We recommend volunteers to commit to at least 3 hours per month or 3 hours bi-monthly
  • You will be receiving calls to provide emotional support and counselling services to any help seekers


We recruit volunteers and offer basic and advance training about hotline service every year. Hotline volunteers can answer calls, provide emotion support, risk assessment and counseling service for help seekers.

What we have

(1) Basic training (4 sessions) (2) Advance training (2 sessions) (3) Hotline Service Manual

Why this is important

It supports our hotline service, providing support and assessing the risk for help seekers such as victims of domestic violences.

Project Period

27 May 2022 - 30 Sep 2022


Kwun Tong, Kowloon


3 hours per month

Time Commitment


  • Communication
  • Community Outreach
  • Interpersonal Skills


  • Chinese (Cantonese)
  • Chinese (Traditional)

About the Organization

Harmony House

Harmony House



EducationHuman RightsGender Equality

What we do

Agency Introduction: The Harmony House was established in 1985 as the first shelter for abused women and their children in Hong Kong. Today, we have developed into a one-stop anti-domestic violence service agency, with a wide range of preventive, therapeutic and developmental programmes to help families affected by domestic violence. We also organise community education programmes, promote harmonious and healthy family relationships, provide training to multi-disciplinary professionals and advocate for policies and legislations on behalf of victims of violence, their families and communities. Mission: 1. To tackle the social problems of domestic violence using diverse approaches, and promote harmonious and healthy relationships in families with a comprehensive range of preventive and therapeutic services. 2. To contact and reach out to families in need through counselling and crisis intervention. 3. To change the misconcept and incorrect attitude towards domestic violence through community education, impart appropriate knowledge and skills handle domestic violence.

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