Client Care Support
Check on the well-being of our domestic helper clients through call/ message
Project Details
What we need
- Join an 1 hour briefing call to learn about our orgnanization, call or message procedures
- Check in with domestic workers through phone call or Whatsapp message during their 2 year employment, mainly about their well-being and relationship with employers
- We have a list of guided questions and telephone script that volunteers can reference from
- Keep track of their responses properly on an Excel sheet
- Volunteers must be confident with speaking English
- You are welcome to volunteer any time within our office hours (Mon-Sun, exept Wed) 09:00am - 6:00pm
Background
Client Care is an important part of our service that supports our workers during their 2 year employment contract in Hong Kong.
What we have
Guidelines and briefing sessions will be provided. All telephone script, guided questions will be prepared for your reference.
Why this is important
Our team will follow up with the domestic helpers based on data collected. This will help us to stay on top of our workers' wellbeing!
Project Period
25 Jan 2024 - 24 Apr 2024
Location
Sheung Wan
Requirements
Time
4 hours per week
Skills
- Communication
- Data Entry
- Customer Service
Experience Level
- Open to all
- Students
- Some experience
- Extensive experience
Language
- English
Age Range
About the Organization
Fair Employment Agency Limited
https://fairgaency.org
Causes
What we do
We launched Fair Employment Agency as a better way of hiring domestic helpers. Because we never charge fees to domestic helpers, our agency works for the interests of everyone. Domestic helpers benefit because they start their jobs free from recruitment debt. Employers benefit because we only place helpers who are a good match for their family. And Hong Kong benefits because we are setting a new standard of professionalism for all employment agencies.
Client Care Support
4 hours per week, 3 months
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