Client Care Support

Help us call/ message to check on the well-being of our clients (domestic helpers)

Fair Employment Agency Limited

Poverty

Human Rights

Education

Posted 7 months ago. Application closed.

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Project Details About the Organization

Project Details

What we need

Join an 1 hour briefing call to learn about our orgnanization, call or message procedures
Check in with domestic workers through phone call or Whatsapp message during their 2 year employment, mainly about their well-being and relationship with employers
We have a list of guided questions and telephone script that volunteers can reference from
Keep track of their responses properly on an Excel sheet
Volunteers must be confident with speaking English
You are welcome to volunteer any time within our office hours (Mon-Sun, exept Wed) 09:00am - 6:00pm

Background

Client Care is an important part of our service that supports our workers during their 2 year employment contract in Hong Kong.

What we have

Guidelines and briefing sessions will be provided. All telephone script, guided questions will be prepared for your reference.

Why this is important

Our team will follow up with the domestic helpers based on data collected. This will help us to stay on top of our workers' wellbeing!

Project Period

01 Nov 2023 - 31 Dec 2023

Location

Sheung Wan

Requirements

Time

4 hours per week

Skills

Communication
Data Entry
Customer Service

Experience Level

Open to all
Students
Some experience
Extensive experience

Language

English

About the Organization

Fair Employment Agency Limited

https://fairgaency.org

Causes

Poverty

Human Rights

Education

What we do

We launched Fair Employment Agency as a better way of hiring domestic helpers. Because we never charge fees to domestic helpers, our agency works for the interests of everyone. Domestic helpers benefit because they start their jobs free from recruitment debt. Employers benefit because we only place helpers who are a good match for their family. And Hong Kong benefits because we are setting a new standard of professionalism for all employment agencies.