Description

Service quality is the most critical success factor for business organizations, including nonprofits and social enterprises.  High service quality can positively affect the impact on user satisfaction and brand reputation.  

DO YOU KNOW HOW YOU ARE DOING? The management guru Peter Drucker said, “If you cannot measure it, you cannot manage it.”  

I can help you to evaluate the FIVE dimensions of the famous Service Quality framework (SERVQUAL). 

Through SERVQUAL, you can measure user perception against expectations and what you promised. In addition, it allows your organization to reimage “Start | Continue | Stop” strategies to improve the perception of service quality.

This is a discovery call with the purpose of determining whether your organization's services align with your mission, intended impact, and beneficiary needs. It also aims to gain a better understanding of your motivation and desire for the next phase of required work.