Customer Experience Coordinator

Coordinating and taking care of our participants and guests who are attending Gay Games 11 Hong Kong

義工服務詳情

我們需要

  • Work closely with our volunteer Head of Customer Experience and support then with the coordination/communication
  • Assist participants and resolve any sport registration system issues through Fusesport
  • Assist participants with general inquiries and support
  • Update and maintain Helpdesk/Concierge knowledge database and GGHK2023 webpage Frequently Asked Questions (FAQ)
  • Use web-based computer helpdesk ticketing system (Zohodesk) to answer and respond to participant inquiries
  • Help define and revise standard operating procedures and standards when required

背景資料

Gay Games 11 Hong Kong (GGHK) is a fully volunteer-run initiative, and a multi-sports, arts & culture international event of up to 12,000 participants and 75,000 spectators. We invite you to join a world class professional team of volunteers, and be part of making history in Hong Kong and Asia by bringing to life this eventto be held in Hong Kong in November 2023.

我們可提供的資源

(1) System training and Gay Games 11 Hong Kong (GGHK) related information will be provided (2) Other learning and development opportunities will be provided

對我們的意義

This role will support us to ensure all the participants and guests attending Gay Games 11 Hong Kong will have a great experience in a timely manner.

服務日期

30 May 2022 - 30 Nov 2023

服務地點

Remote

小組義工項目

您將會跟其他優秀的義工合作。

要求

每週 4 小時

服務時數

技能

  • 數據庫管理
  • 活動策劃
  • 客戶服務
  • 行政援助

經驗水平

  • Open to all
  • Students
  • Some experience
  • Extensive experience

語言

  • Chinese (Mandarin)
  • Chinese (Cantonese)
  • English

關於機構

Gay Games 11

Gay Games 11

www.gghk2023.com

服務範疇

藝術與文化運動性別平等

我們的工作

Gay Games 11 Hong Kong 2023’s (GGHK) unique combination of sport, arts, culture, fun and community brings together diverse groups of people to experience moments of joy. It will create unity and positive attitudes that will last a lifetime in Hong Kong, Asia and beyond under our tagline “Unity In Diversity”. GGHK will take place on 3-11 November 2023, first time in Asia. We are expecting 12,000 participants, 75,000 spectators and 3,000 volunteers from 100 countries. There are 36 sporting events planned including new events Dragon Boat Racing, Dodgeball, eSports, and Trail Running, Opening & Closing Ceremonies, Festival Village, and Arts & Culture events with daily performances, a Gala Concert, LGBTQ+ art exhibitions, and a variety of events to celebrate the 40th anniversary of the Gay Games. Everyone is welcome to participate regardless of ethnicity, religion, age, sexual orientation, gender identity, ability, or background.

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