Frequently asked questions
How does it work?
- Sign up to an experience that you like.
- Volunteer the specified number of hours at any charity or non-profit organization you support.
- Log your volunteer hours on our platform.
- Once your volunteer hours are verified, you can join the experience!
How do you verify my volunteer hours?
We ask you to provide us with the below information of your volunteer work: (1) Organization name; (2) Your volunteer work details; (3) Contact information of the organization. We will then do our due diligence and if everything checks out, your volunteer hours are verified.
Are there certain time constraints?
Yes. Please see the volunteer period under Requirements on each event page.
Is Time Auction a charity?
Yes. We are a registered charity in Hong Kong as approved by the Inland Revenue Department number 91/15276. Donations to us are therefore tax deductible.
Can I sign up for multiple experiences?
Absolutely! You can sign up to multiple experiences. For example, if you volunteered a total of 20 hours, you could redeem 10 towards one experience and the other 10 towards another.
Is there an age limit to participate?
No, we welcome participates of any age! That said, there may be specific age requirement for certain experiences, please check the event page for details.
Why do I have to pay for certain experiences?
Time Auction is a registered charity which relies on the support from our community. Your payment covers relevant costs such as venue, food, as well as the running costs of our programs to promote volunteerism and organise more awesome experiences.
Can my friend and I combine our hours?
You cannot add up the volunteer hours of multiple people to claim an experience. That said, your friend is welcome to join an experience as well!
Can I count someone else's hours towards my own?
Can I cancel my experience and get a refund?
By signing up, you are committing to volunteering which also enters you to enjoy an inspiring Time Auction experience donated by generous donors. As such, cancelling is highly discouraged. If you must cancel, please contact us at [email protected]
What if the reward does not live up to expectations?
That's the worst... we curate all the rewards to ensure a good mix of quality experiences. If you end up having a sub-par experience, please email us at [email protected] and let us know how it can be improved.
Do all my volunteer hours have to be done with one organization?
Not at all! You could volunteer for different causes that you're passionate about.
What kind of organizations can I volunteer at?
Time Auction counts volunteer work at any registered charity, non-profit organization and social enterprise anywhere in the world, which support causes such as:
- Relieving poverty;
- Helping victims of a disaster;
- Relieving sickness;
- Helping to advance education, scholarships and non-profit making schools;
- Helping the physically and mentally disabled;
- Preventing cruelty to animals;
- Protecting the environment;
- Supporting faith-based institutions of a public character;
- And other charitable acts for the benefit of the world.
We evaluate any requests for volunteering at other charitable causes on an individual basis. Please email us at [email protected] to confirm if what you plan to do will qualify. Time Auction has sole discretion to decide whether the volunteer work qualifies to redeem an experience.
Can you help me find a volunteering opportunity?
We'll certainly try our best! We provide a list of resources for regular volunteering opportunities.
Can I volunteer for Time Auction?
So nice of you to ask! We are only a small team striving to do big things. If you would like to help, please email us at [email protected]
Still have questions?
Email us at [email protected]. We aim to reply all emails within 24 hours.