Welfare Volunteer
Pprovide essential support to individuals and families who were forced to leave their homes and find safety in HK
Project Details
What we need
- Scheduling and coordination – Organise client appointments for welfare meetings and counselling sessions, helping the team manage a busy and sensitive caseload
- Responding to enquiries – Answer phone calls, WhatsApp messages and emails, and refer messages or requests to the Welfare Officer or relevant colleagues
- Supporting casework – Assist the Welfare Officer with selected client cases, including helping to follow up on appointments, referrals and documentation
- Data entry and admin – Maintain up-to-date records in our case management system to ensure that information is accurate and services can be delivered efficiently
- General team support – Take on other small but meaningful tasks that help us deliver comprehensive care to our clients
Background
Are you looking for a meaningful way to support people directly and make a tangible impact in their lives? Join Justice Centre Hong Kong’s Welfare Team as a volunteer and help us provide essential support to individuals and families who were forced to leave their homes and find safety in Hong Kong.
What we have
You will work closely with our Welfare Officer, assisting with the day-to-day work that allows us to support people facing complex challenges—whether that’s securing housing, accessing healthcare or getting the mental health support they need to heal.This is a hands-on role, where your time and care will directly help people feel seen, supported and safe.
Why this is important
We provide free specialist legal help to people experiencing forced displacement, while offering tailored welfare and psychosocial support to those affected by trauma and destitution. Through strategic casework, research, training and technical assistance and community initiatives, we work to ensure that even the most marginalised members of Hong Kong society have equitable access to essential services and a voice in our society.
Project Period
01 Jul 2025 - 31 Dec 2025
Location
Unit 5, 10/F, Hermes Commercial Centre, 4 Hillwood Road, Tsim Sha Tsui, Hong Kong
Requirements
Time
15 hours per week
Skills
- Organisational Skills
- Microsoft Office
Experience Level
- Some experience
Language
- English
Age Range
No age requirement
Swire Trust Go-Givers Program aims to encourage skilled volunteers to support Swire Trust NGO partners in education, marine conservation, and arts.
From now until 2025, 10 outstanding volunteers will be selected annually as the “Swire Trust Go-Givers of the Year" with special and empowering rewards. 40 volunteers who contribute the highest number of hours annually will also be recognised! Meet our previous Go-Givers here and view the rewards here.
About the Organization
Justice Centre Hong Kong
https://justicecentre.org.hk/
Causes
What we do
Justice Centre is a local charity focused on advancing refugee protection and iJustice Centre Hong Kong is a non-profit organisation that provides free legal, welfare and psychosocial support to refugees, torture survivors and others forcibly displaced. Through strategic and community initiatives we work to ensure displaced peoples have equitable access to high quality services and a voice in our society. Our mission is to make sure no one walks alone on the path to protection, justice and a decent life.
Welfare Volunteer
15 hours per week, 6 months
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