Donated by Eric Lau

Mentorship Session with Eric, Head of Growth & Service Design at Mox Bank

10 volunteer hours required

3 available

Have a virtual call with Eric, founding member of Mox Bank, who has transformed the digital banking experience in Hong Kong.

Description

Speak to Eric about.. 

  • Career Advice 
  • User Experience (UX), User Interface (UI), Customer Experience Design (CX)
  • Virtual & Digital Banking
  • Customer Research
  • Design thinking
  • Product management
  • Customer data and analytics
  • Service Design
  • Corporate innovation
  • Digitisation and transformation
  • People and culture (e.g. Building a high impact team)
  • Cross-border agile development at scale
  • Advise/Brainstorm with me on [a topic you choose]

The virtual call will be held during Feb to May 2022 and lasts around 30-60 minutes depending on your questions.

About Eric

Eric Lau is a founding member for Mox Bank, a Hong Kong-based virtual bank launched in 2020 and backed by Standard Chartered, PCCW, HKT, and Trip.com. He had held different leadership roles at the bank as a product and data thought leader. Most recently, Eric led the Growth and Design function of the bank as their Head of Growth and Service Design under the Customer Tribe, building out the bank's Growth initiatives by combining data science, UX/UI, service design, and research disciplines under one roof. He is a passionate advocate of using analytics to inform Product, Engineering, and Design to create exceptional customer experiences (CX) and scale.

Before joining Mox Bank, Eric had been a Director of Product for Standard Chartered's Digital Wealth Group in Singapore, overseeing CX, research, and digital channels across all of its global Private Banking offices. This had led to many successful Standard Chartered's research-led client and relationship managers' digital channel transformations in 2018 for their international Private Banking clients. He was also instrumental in facilitating product discovery for their regional general insurance units, some of which have already appeared within Standard Chartered's own digital channels and ecosystem today. 

Eric also had experience leading the innovation unit as a venture-building leader for the Westpac Group back in Australia. His focus was on leading technical innovation, CX, and ventures for various initiatives within the entire Group. His crucial achievement was a successful internal rapid prototyping, stealth incubation, and market launch of Westpac's first-ever insurtech venture from its own intrapreneur. He was also involved in supporting the launch of Westpac's inaugural data program with Stone & Chalk and Data Republic and helping Westpac develop its ecosystem strategy for the Board within the Innovation and M&A units.

Prior to Westpac Innovation, Eric had held technical leadership roles at Westpac's Institutional Banking Services unit. As a trained software engineer passionate about data, he has built and developed multiple data science platforms as an analytics lead for IMC Financial markets at their APAC office, King & Wood Mallesons in Sydney, and the public sector in NSW Australia. He is passionate about education and financial empowerment. Eric is currently based in Hong Kong.

(See Eric's LinkedIn)

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Terms and Conditions

  • No Spam or Solicitation 
    To be respectful to everyone attending, no solicitation of business, commercial or promotional material is allowed.

  • No-Show Policy 
    For all scheduled mentoring sessions, we have a "one strike" ban policy for no-show bookings without informing the other party. Cancelling within 24 hours is also counted as no-show. 

    1st strike: 1-month suspension 
    2nd strike: 3-month suspension
    3rd strike: Banned

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Requirements

10 volunteer hours must be completed during 30 Mar 2021 to 31 May 2022.

Donated by Eric Lau

Mentorship Session with Eric, Head of Growth & Service Design at Mox Bank

10 volunteer hours required

3 available